Terms and Conditions

Privacy Policy

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser.

 

Returns/Refunds

When returning an item, if it is damaged, opened, or tampered with we will not issue a refund. The shipping charge will be up to the customer to pay unless the issues is considered to be our fault.

 

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

 

Order Cancellations

This applies to non pre order items. Contact us at thekesselcollection@gmail.com with order ID number within the first 24 hours of purchase, if contacted after 24 hours this will incur to a 10% Processing Fee.

 

Important Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.